In today’s corporate world, there is often a disconnect between the administration of a business and its employees. Mostly, corporate offices are remote from the store or service locations and in another state altogether.

Obviously, this separation makes it very easy for there to be misunderstandings between the company and its employees. Frequently, the CEO, board members, and other higher-up corporate employees make changes to how the organization is run without consulting those who the decisions affect most.
The television show, Undercover Boss, tries to help bridge this gap. If you are unfamiliar with its premise, essentially a CEO, owner, or other upper-management employee will put on a disguise and spend a day working as one of the entry-level employees.

They work for roughly one week in that position and in a variety of areas. Throughout the week, they are encouraged to learn more about the people they are working with including their personal lives and what their opinions are about the company.

At the end of the week, they reveal their true identity and often give those they spent time with a reward for their hard work and kindness. Regularly, the boss is deeply moved by the stories of his employees and their experience certainly helps him to sympathize with his employees much better.
In the episode on January 11, Jeff Dudan, owner of AdvantaClean, a company specializing in environmental services and protecting homes from water and mold damage, went on Undercover Boss. He was so inspired by one of his employees that he was moved to change the young man’s life.

Disguised as “Dusty,” Jeff went to work with one of the lead technicians, 24-year-old Kyle Gohr. Kyle helps to train Jeff but had no idea he was the company’s CEO.

“I was on an actual job, and all of a sudden this guy shows up,” Kyle said. “I had no idea what was happening. We sometimes go through a temp agency to get an extra set of hands so I wasn’t surprised.”
While they were working together, Jeff learned Kyle was a veteran of Afghanistan and about his dreams and aspirations to be a social worker. Currently a part-time student, Kyle is pursuing his degree to help other veterans transition back to civilian life.

The conversation turned emotional as Kyle shared about many of his combat brothers who were trapped in the throes of alcoholism, depression and PTSD. He admitted his inspiration for becoming a counselor comes from his friend who committed suicide in front of his family.

Deeply touched by what Kyle said, Jeff decided to change his life. When they met at the end of the show, and Jeff revealed who he really was he had very kind words to share about Kyle.

“If you were my son, I would be very proud of you,” Jeff told Kyle. Then he gave him $20,000.

This means Kyle can quickly pay off his student loans and become an addiction counselor for his veteran brothers. While Jeff will be sad to see a dedicated worker leave his company, there is no doubt he is happy for all of the veterans who will be touched by Kyle when he becomes a counselor.